All returns must be made within 14 days starting from the day you receive your order. Free returns for West Malaysians. East Malaysian and International customers are responsible for the return fee.
Please ensure all products are in its original wearable condition with the tags attached and in its original packaging.Note that if the returned product(s) does not meet our policy, your order will no longer be eligible for a refund.
PostCo Drop Off Point or Home Pick Up (only available in West Malaysia).
Self Shipment (for East Malaysia and International Returns)
Returns and exchanges are free within West Malaysia.
For East Malaysia and International returns, customers will be responsible for the return shipping charges.
To complete your return, we require a receipt or proof of purchase.
Self Shipment (for East Malaysia and International returns)
Please follow the process below to return your parcel to us. You are required to make the return at any post office at your own cost. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
Proceed to the nearest post office to process your return.Keep your consignment receipt safe as you might need this as your proof of return.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to: 17A, Pesiaran Ara Kiri , Lucky Garden, 59100 Kuala Lumpur, Wilayah Persekutuan, Malaysia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.